On Eve of Tonight’s Debate – We’ve Seen This Moment in History Before

By Lanny Davis – 10/22/20 As we wait for tonight’s debate between President Donald Trump and former Vice President Joe Biden, most of the nation and the mainstream media are depicting the outcome as mainly dependent on whether President Trump exhibits his rudeness and abnormal behavior again, as he did in the last debate. The […]

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How to Tell Customers Bad News

By Lanny Davis – 10/9/20 This article outlines the best practices for companies who must delivery bad news to their customers. When giving bad news, natural human instincts can result in a company trying to sugarcoat a crisis, postpone telling customers of the crisis, or omit facts from what it tells the public about the […]

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